Policies and Procedures

Thank you for choosing Pet Patrol LLC. Our goal is to make your furry and/or feathered family member(s) as comfortable and as happy as possible while you are away. We hope that you enjoy having your pet(s) pampered by Pet Patrol LLC. If your experience is satisfactory please feel free to refer us to your friends and neighbors. If you have time, a letter of reference is always appreciated. The following is a list of some of our policies. If you have any questions, please feel free to ask. Your comfort is our goal!

  1. BUSINESS HOURS. You may call Pet Patrol LLC between 8 a.m. and 6 p.m. Central Time, M-F (excluding holidays). Any emergencies or urgent needs may be addressed by calling 708.703.7387.
  2. RESERVATIONS. Always confirm your reservation in person or on the phone. Voice messages will not be accepted as a reservation.This ensures that we won’t miss your message and your pet won’t be left alone.
  3. PAYMENT AND DEPOSIT. Client agrees to pay Company according to the following scale. A 48-hour advance notice is required for cancellations in order to receive a refund. Two weeks notice is required for all cancellations during holiday periods.
    • For First time VACATION clients, 50% is due at signing in order to secure dates and service.
    • For Regular Dog Walks, 100% is due on the first day of service that week. EXCEPT for holiday periods, cancellations may be made up to 48 hours in advance of scheduled first visit. After that period, a cancellation fee will be charged of 25% of the total of reservations (e.g., $100.00 reservation, $25.00 cancellation fee).
    • During Holiday Periods, 100% payment is due to secure your reservations; cancellation 14 or more days in advance will receive 50% deposit back; cancellation 7 to 13 days in advance will receive 25% of their deposit back; and cancellations occurring 6 or fewer days prior to reserved dates will receive 0% of their deposit back.
  4. VISIT HOURS. All visits are conducted between 10:00 a.m. and 4:00 p.m. If multiple visits are required in one day, morning visits for dogs will be between the hours of 7 a.m. & 9 a.m. Afternoon visits will be between 1 p.m. & 3 p.m. Evening visits for dogs will be between 5 p.m. & 7 p.m. Visits for dogs will be made approximately 7 hours apart. Cats and dogs will be visited approximately the same time each day depending on sitter’s schedule. If there is a need to schedule a specific time for your pet please discuss this with Pet Patrol LLC.
  5. FRIENDS AND FAMILY ACCESS. Pet Patrol LLC will allow for you to have friends and/or family to come visit your pet(s) however, Pet Patrol LLC is not responsible for any damages incurred to or in your home or to your pet during any time period that anyone other than Pet Patrol LLC has access to your home. PLEASE notify Pet Patrol LLC if there will be anyone else having access to your home.
  6. HOLIDAYS. There will be a $10.00/day fee in addition to regular per visit fee charged for services on, and 1 day prior and 1 day after the following Holidays: New Year’s Day, President’s Day, MLK Holiday, Easter, Memorial Day, Fourth of July, Labor Day, Veteran’s Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve. Regular daily walks do not occur on holidays, unless separately scheduled.
  7. WEEKENDS. There will be a $10 per day fee in addition to regular per visit fee charged for services on SATURDAY and SUNDAY. This fee is waived if travel is on a holiday weekend where the Holiday Charge prevails.
  8. EMERGENCY SERVICE. Sometimes emergencies do arise, generally we ask for 48 hours notice for services to be rendered. Feel free to inquire about last minute services but availability is on a first come first serve basis. Also – do not assume Pet Patrol LLC has received your last minute request if you have only left a message –- Pet Patrol LLC will not be responsible for any last minute requests without the client and Pet Patrol LLC speaking directly.
  9. RETURN CHECK CHARGE. Client agrees to pay a $25 fee for each check returned by the client’s bank regardless of the reason.
  10. KEY PICK-UP AND RETURN POLICY. Pet Patrol LLC will retain two copies of your key at the time of contract signing. Your keys will be returned within 10 days of the end of contract period for the first Pet Sitting Contract at your request. It is suggested that the client allow Pet Patrol LLC to retain a key on file for future Pet Sitting needs. A charge of $15 will thereafter be assessed for key pick up. Pet Patrol LLC agrees to keep your key locked in a safe place with only secret coded identification to you and your address.
  11. UNSECURED PETS. Pet Patrol LLC will not be held liable for free-roaming outdoor pets (i.e., cats, dogs left out in the yard, or with access to a doggy-door) in the event of illness, injury, loss or death. It is strongly advised that all pets wear an ID tag with a contact number and that they remain inside the home or confined for their own safety and welfare in your absence. If your pet has a security microchip – please provide that information during your registration meeting.
  12. SECURED AREAS. It is the pet owner’s sole responsibility to pet-proof any areas of the home and/or property to which the pet has access. This includes thoroughly inspecting fences, gates, latches, doors and other devices meant to keep pet inside of or away from any areas pet may be having access to. The pet sitter does not assume and has no liability for any injuries the pet may sustain while in its own home/property.
  13. SAFE ACCESS TO HOME. It is the responsibility of the CLIENT to provide safe access to their home (e.g., shoveling their side walks, steps and porch). If the client is out of town during the time of a storm, the sitter will access the home and contract services to clear walkways if necessary. The fee for this service will be added to client’s final invoice.

Review the following list to make sure we’re a good fit for you. Ask for a referral if:

  • You live outside our service area. We take our commitment to your pet’s safety seriously — as such we service a select area. That way we can get to your pet at any time – even during a natural or man-made disaster;
  • Your pet has not been spayed/neutered (exception — if your pet is too young to spay/neuter please contact the office);
  • Your pet has bitten or otherwise harmed another pet or person;
  • Your pet doesn’t have basic social manners;
  • You’re looking for a doggie day care, boarding or a puppy play group;
  • You’re looking for a group training class;
  • You want us to take your pet into our home;
  • You want your dog to participate in group or “pack” walks;
  • You’re looking for a kennel;
  • You have a limited pet-care budget that is better spent on maintaining your pet’s health;
  • You leave your dog outside unattended and expect us to as well (this includes dogs with free access to doggie doors while we are not there);
  • Your dog pulls excessively on the leash (unless you are currently working with a qualified trainer and would like to work with one of our sitters who can maintain your training program);
  • You have ABSOLUTELY no control over your schedule and frequently need care with less than five hours notice;
  • You often have EXTRA pets in your home that are not covered in your pet-care-info form and vet release; (talk to us about setting up a plan if you are a Foster pet-car provider.
  • Your pet needs 24/7 hour medical care;
  • Your dog is highly anxious or protective during your absence and prevents us from accessing your home;
  • You can’t provide keys for all doors (including building access) and security or parking passes as necessary.

Comments are closed